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Delivery Information

General Delivery Information

We offer Standard Delivery to Hong Kong, Thailand, Philiphine and Malaysia.

Standard Delivery

  • Delivery Time: 6-11 Days
  • Charge: Please check the delivery fee on the checkout page. The delivery fee will be calculated automatically. 

    Standard Order Processing Time

    We usually dispatch your parcels within 48 hours, MON - SAT.

    Dispatch Confirmation Email

    When we dispatch your order, we will send a dispatch confirmation email to let you know your parcels are on their way. If you have not received this email after 4 working days you can Email or Whatsapp us and we'll be happy to help resolve this for you.

    Order Tracking

    All parcels will be sent with tracking number. Once your parcels arrived the logistic hub, you can track your order online. You can find the ‘Track Order’ button in your confirmation email.

    What if I miss a delivery?

    The courier will:

  • Leave a delivery card and send you a text to let you know the delivery was missed.
  • Usually try to deliver again the following day. Or you can follow the instructions on the delivery card to rearrange another delivery date at no extra charge.
  • Possibly deliver to your neighbours. In this case please see the delivery card left for you.
    Are there any reasons why you cannot deliver?

    Unfortunately, there will be times when we’re unable to deliver or install a product if it’s unsafe for our trained engineers to do so.

    In this unlikely event:

  • We’ll tell you why.
  • We’ll let you know if any remedial work is needed for us to deliver your product.
  • We’ll reschedule the visit if possible.
    What if the item I want is out of stock?

    Sorry about that. Our most up to date information is on the website, so use this to check availability. With certain items, you may be able to place your order, we will update you after 7 days if the order has not already been sent to you. You can also select to be emailed when the product is back in stock

    Can someone else sign for my shipment?

    Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

    Do you ship to PO Box addresses?

    No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

    Affected by COVID-19, signature delivery may not be arranged.

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